You may see Windows freezing periodically if there is an issue with an important driver on your system. Display drivers, Bluetooth drivers, network drivers, and motherboard drivers can all contribute to temporary freezing of the system. Check the PC manufacturer site to be sure you have the latest firmware for your PC, and that you are running the latest available drivers for all the hardware on your system.
Install all recommended Windows Updates. This ensures that you are running the most improved version of Windows. A freeze could be part of a general performance problem that is causing a slow or lagging computer. If so, you may be able to help the problem by optimizing Windows for better performance. If your PC freezes temporarily when using a specific app, the cause is probably not with the underlying operating system, but rather there is a likely a conflict with the app that is freezing.
You can try a variety of steps to resolve the issue, that vary depending on what kind of app is freezing:. Try optimizing Windows for better performance. See the links provided in the section above for details. If these steps do not resolve the problem, proceed with these additional steps, checking for resolution after each one:.
See if the state of the Internet connection changes the behavior. If you can run the app without an Internet connection, try it while disconnected from the Internet.
This will tell you if a slow Internet connection may be the cause. If the freeze occurs with a Microsoft Store app, and none of the steps listed in "Troubleshooting steps for all apps" resolved your issue, try the guidance provided in this article: Troubleshoot problems with an app. If the freeze occurs with a desktop app, and none of the steps listed in "Troubleshooting steps for all apps" resolved your issue, try these additional steps:.
Check the app for compatibility with your version of Windows. If the app provider does not list your version of Windows as compatible with the app, you can try to enable compatibility settings for the app. For more information, see the following article: Make older programs run in this version of Windows.
Some apps provide an option to repair the app within the Control Panel. Check if the problematic app offers such an option by opening the Control Panel, and then navigating to Programs, then Programs and Features. Tap or click on the problematic app from the list. If the app provides a Repair option, a Repair button will appear next to the Uninstall button.
Click on Repair to repair to the app. Try performing the clean boot troubleshooting steps listed in the following Knowledge Base article: How to perform a clean boot in Windows.
Test the app while signed in as a different user. If the app does not exhibit any problems while in a second user account, your user account may have a damaged configuration.
Try performing the steps listed in this article: Fix a corrupted user profile. If the freeze occurs within Internet Explorer, and none of the steps listed in "Troubleshooting steps for all apps" resolved your issue, try these additional steps:. Test if Internet Explorer freezes on different websites. If the issue is with a specific website, the website may be contributing the problem.
Try the steps listed in the following article. Be sure to select your version of Internet Explorer using the dropdown in the upper right corner of the page : What to do when Internet Explorer isn't working.
If you are still having a problem after updating all drivers and firmware, you can disable Fast Startup to see if that may be contributing to the issue: Tap or click Search. Tap or click Change settings that are currently unavailable.
Select Save changes. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Hi Michael, 1. What is the make and model of the computer?
Do one of the following: - If your computer has a single operating system , Chose an option will appear. Follow the on-screen instructions. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to A. User's post on October 29, I am having what appears to be exactly the same issue, and I also previously upgraded from Windows 7.
On start-up a black screen with a small blue window windows updating? The PC starts up OK after rebooting a second time. In reply to lankygary's post on October 29, Hi Mahesh I am having the same issues as described by lankygary in the above message.
In reply to Michael's post on October 29, Same problem. The little spinner starts up then freezes - only after upgrading from windows 8 to 8. Follow the methods mentioned below:. Restart the computer and check if you are able to access Store app. If not, proceed to the next method. Was this reply helpful?
Yes No. Sorry this didn't help. Thanks for your feedback. Any suggestions? It used to work before. This thread is locked.
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